Refund Policy

Cancellation Policy

All cancellations must be requested in writing to our team.
The date and time we receive your request will determine the applicable fees:

1. Shared tours and activities (48 hours)

• More than 48 hours * before the start: full refund of the amount paid, minus 2% in transaction costs.
• Less than 48 hours * before the start: the deposit paid (15% of the total tour price) is non-refundable.
• Alternatively, the client may choose an open-date voucher with no expiry for 100% of the amount paid.

2. Private tours (15 days)

• More than 15 days * before the start: full refund of the amount paid, minus 2% in transaction costs.
• Less than 15 days * before the start: the deposit paid (15% of the total tour price) is non-refundable.
• Alternatively, the client may choose an open-date voucher with no expiry for 100% of the amount paid.

3. Custom tours and tailor-made trips

Custom tours, tailor-made trips, and services not listed among the tours published on our website may be subject to different cancellation conditions.
In these cases, the specific conditions stated in the booking confirmation email or document will apply, in accordance with the cancellation policies of the accommodations, transport providers, and other contracted services.

Same-day cancellations, late arrivals, or no-shows: 100% of the tour price must be paid, as transport and accommodations will have already been booked.

(*)The cut-off time is calculated according to local time in Morocco.

Changes in the Reservation

We will try to accommodate you to modify your reservation without additional charges. If you need to make any changes, please contact us as soon as possible and confirm your request in writing. If it is not possible to make changes to your reservation for any reason, you have the option to proceed with the original reserved arrangements, or to cancel and pay the cancellation fees (if any) indicated below.

Unforeseen Circumstances

Due to unforeseen circumstances, we offer you the change of date of the excursion, without any additional cost. Unforeseen circumstances include, but are not limited to, natural or nuclear disasters, war or threat of war, riots, terrorists, fires, pandemics, adverse weather conditions and others.

Contact Information

Questions about the Refund Policy should be sent to us at hello@saharies.com.